Sancera
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Support

Questions about Sancera? Write to hello@sancera.ai. We answer within one business day.

If the connection does not appear

  1. Check that the server address is exactly https://mcp.sancera.ai/mcp.
  2. Check that Sancera is enabled under Plugins / Connectors in your assistant.
  3. Disconnect Sancera and connect it again, signing in with your current key.
  4. Start a new chat — a chat opened before the connection was made does not see it.

You have reached your daily limit

Every plan includes a number of data requests per day. When the limit is reached, data tools pause and your assistant tells you so. The counter resets at midnight Swedish time (Europe/Stockholm). Only successful data answers count.

See the plans

Changing your access key

Go to My account at sancera.ai/app and choose “New key”. The old key stops working immediately. Reconnect your assistant with the new key.

More

We never store the question itself.